It is not new that experts and professionals around the world believe that technology can help a lot in all processes when it comes to interacting with consumers.
The Covid 19 pandemic proved this theory, and brands that invested in the digital trend were able to go further in customer service and innovate when it came to solving consumer problems.
With this, companies were able to drive not only a technological transformation in their processes, but also a transformation in the customer experience, and in the way of working on brand trust and reputation.
Read also: The importance of customer service and tips for your brand
Following this line, and knowing that good stories deserve to be restaurant email list shared, CIEE spoke about how a particular service issue could be resolved quickly through the service software developed by Reclame AQUI, HugMe , and how agility was essential in customer satisfaction .
CIEE is a social assistance that has apprenticeship and internship programs for students, comprehensive training for young people and entry into the job market.
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Illustrative image – CIEE Case – Agility and technology in customer ser
“March 2020, the world is faced with one of the greatest challenges it has ever faced in its existence.
The pandemic brought countless lessons for everyone, and with that, new habits were gradually acquired and with CIEE it was no different.
One of these changes is mainly reflected in the way we communicate; the advancement and expansion of the internet has made our relationship with our customers much closer and more agile.
This was the case with Fernanda (23) , a business administration student, who was about to start her activities as an intern in the administrative area through CIEE, when she came across a situation in her internship contract.
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Consumer's statement to CIEE.
When we received the case, our customer service team promptly contacted those responsible to begin negotiations. By using HugMe, we gained a lot of agility in communication between all parties, as it gave us the possibility of talking online with the complainant, gathering information more quickly and enabling the best way to resolve the incident. In less than 48 hours, the contract situation was properly adjusted and the student was able to carry out her internship without any problems.
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Positive evaluation of CIEE's service.
Today, Fernanda completes 4 months of her internship and continues her professional development in search of her long-awaited permanent position.”
Rodolfo Zanellato, User Journey Supervisor at CIEE
Stay informed: 4 cases of authority in customer service!
Technology + service strategies = 10
Following CIEE's example, when it comes to customer service, being agile, strategic and investing in technology can be the magic formula for top-notch customer service!
HugMe is the only customer service software on the market that integrates Reclame AQUI , social networks and allows companies to manage their processes in a simple and optimized way.
With it, the service process becomes even more strategic, especially with the evaluation features, in which the team can schedule an evaluation request to the consumer and the private message , which allows the exchange of messages before the public response on the Reclame AQUI platform.
