Kommunicate Vs Yellow Messenger – Which is Best?

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One of the leading passenger airlines that dominates the low-cost carrier segment is your preferred choice for your next travel. They have a multi-channel sales process, and users regularly ask questions like flight status, fare checks, etc. However, aiming to capitalize on their existing customer base by enhancing experience remains their top agenda. Their digital team is confused about hiring more agents or starting their journey of building a Conversational AI experience.

Why is the future of customer support conversational?
In today’s world, customer support of an enterprise team is an excellent way to boost revenue. It helps in retaining existing clients and also improves customer advocacy and word of mouth. With several tools like Yellow Messenger and Kommunicate, the path to building an AI-driven conversational customer support experience is on its way.

Now, one can expect a meticulous tool that C-Level executives, business leaders, and agents can use to understand and streamline their customer support function faster, with better predictability. Now, enterprises can turn customer service centers into holistic business growth machines, reducing overhead costs.

Let us understand a little more about these tools that aim to do that advertising data in customer support by bringing conversational AI experience.

Yellow Messenger started its journey from Toronto in 2014, where the two Founders, Mike, and David aimed to improve customer service authentically and simply – but also efficient and scalable. On the other hand, Kommunicate started in 2017, intending to create a hybrid communication system with better personalization and engagement for consumers looking for help.

When Should You Choose What?
Today, both brands are driving the world with their unique conversational AI experience across customer support and engagement division.

Yellow Messenger is well known for enterprise-level features to create an end-to-end ecosystem for conversations.