In this article, we compare the 5 best Kommunicate alternatives so you can make an informed decision. After diving a little into why Kommunicate is good & bad, we look at the pros, cons, & pricing of other tools in the market.
What is Kommunicate?
Kommunicate is a platform that you can use to create automated chatbots or live chatbots on your website or for your Facebook Messenger. You can create a knowledge base, FAQ chatbot and search functionality that helps people quickly resolve queries on their own. WYSIWYG editor, lead gathering, push alerts, chat routing, and reporting/analytics cambodia mobile phone number list are some of Kommunicate's standout features.
Pricing:
You can test out Kommunicate's platform for a good amount of time thanks to their 30-day free trial.The Start plan costs $40 per month and includes 1000 monthly users, limitless chatbots, live chat, integrations with Dialogflow, Amazon Lex, as well as basic analytics.
The Grow plan, which costs $100 per month, is the only option if you want more than that. It includes all the capabilities of the Start plan as well as 5000 monthly users, WhatsApp integration, Pipedrive and Agile CRM interfaces, templates, and more sophisticated analytics.
Pros:
Chatbots are easy to create with drag and drop builders. You can see a live preview & test as you are building the bot.
It provides integration with Zapier and Zendesk to help you take advantage of other tools you might be using.
Human-agent analytics and bot analytics are the two categories of analytics offered by Kommunicate.
The human agent analytics include statistics on live chat agents, including their response times, the volume of messages they processed. How many messages were forwarded to people, how many conversations were handled by the chatbot. You can easily improve the responses provided by your chatbot by viewing the messages it misunderstood.
Cons:
You can not create custom fields and tags with your chatbot. For example, it is not possible to ask for the name, or email of the user and automatically store it in a "name"or “email” custom field. Though it is possible to see an overview of your users that interacted with your chatbot.
Marketing opportunities are limited. For example, it is not possible to show a different greeting message as per the page on your website unless you write a custom code.
Top 5 Kommunicate alternatives for your business
DelightChat
Tellephant
Bitespeed
Callbell
Woztell
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Tellephant
Tellephant is a WhatsApp Business Solution that provides WhatsApp API, bulk messaging, templates, and simple chatbots.
Pricing:
Paid plan starts from $29/month that offers 1000 Free Conversations & $0.010 per Conversation. At $99/month you can get 1000 Free Conversations & you will pay $0.006 per Conversation.
It offers a 30-day free trial. No credit card is required to signup.
Pros:
You can set up automated messages to recover abandon carts, inform customers about shipping details, etc.
Integrations are quite useful. It integrates well with Google Sheets, ZOHO, and Salesforce. On the payment side, it integrates well with RazorPay, Google Pay, and PayPal. It also integrates with ecommerce platforms like Shopify, Woocommerce, or Magento. With the payment gateway integrations, like Razorpay, Gpay, and Paypal, you can send payment requests directly to customers in chat.
It can assign tickets to agents based on the logic you choose. Agents can transfer tickets among other agents.
Cons:
It lacks a visual dashboard for showing analytics to give you a picture of how chatbots and WhatsApp marketing are performing.
There is no feature to create canned responses that can be used for quick replies.
Bitespeed
Bitespeed offers a combination of Facebook Messenger & WhatsApp marketing features in one software. Primarily used for marketing use cases, Bitespeed now also offers a support inbox. They are primarily focused on ecommerce businesses and its use cases.
Pricing:
They have a free plan which only charges the WhatsApp message fees, however to unlock WhatsApp customer support, broadcast marketing or using your own number, pricing starts at $49.99/mo with a 14-day trial.
Pros:
Very focused on marketing use cases. Has features like spin-the-wheel and pop-up to help collect numbers.
Supports both FB Messenger & WhatsApp, if you require marketing features for both channels.
Ability to create customer segments and send browse products notifications.
Cons:
Support inbox is still very early and not as mature as some other tools.
Does not support any other channels in support other than WhatsApp.
Callbell
Callbell is a web-based solution that helps businesses manage multiple communication channels, such as Facebook Messenger, Instagram, Telegram, and WhatsApp all in a single pla
