Is the future of customer service being robotic?
Posted: Thu Dec 12, 2024 9:32 am
We, as consumers, don't like being served only by machines. We also don't like being served by people who treat us as just another name on a customer list.
What really pleases us is the solution to the problem given quickly, simply, and carried out from person to person, in a natural way.
So, with the evolution of technology, will customer chinese overseas america database service become robotic? Let's analyze the scenario to arrive at an answer.
What kind of care will we receive in the future?
We are moving in a different direction regarding customer service, which will involve treating people less like numbers, providing more personalized service that better understands their individual needs, and at the same time, using innovation to reduce processes.
Technology will be increasingly used, there will be fewer attendants, and they will have more autonomy. Processes will be automated and we will only speak to people in certain situations.
So, will the service be robotic?
Yes and no. It is a fact that communicating with companies will increasingly be done through technology , but service will be more personalized and faster, giving the attendant even more autonomy. This is good both for the company, which will reduce costs, and for consumers, who will be better understood and will receive answers more quickly.
However, we cannot abandon humanized service, because it is what usually surprises customers the most when it is of high quality. Machines make things much easier, but they rarely leave people enchanted, since they are prepared for this. People, yes, enchant people.
What we can conclude is that we are moving towards a great improvement in the quality of service, towards a better consumer experience with a brand. Technology is the best ally for this, as a means, but the form will still be the same, carried out by people.
This will generate even more competition between companies, but this time not necessarily for price or product, in most cases, but rather for the surprise of a relationship.
Did you like the post about the future of customer service? Do you have anything to add on the subject? Leave a comment below!
What really pleases us is the solution to the problem given quickly, simply, and carried out from person to person, in a natural way.
So, with the evolution of technology, will customer chinese overseas america database service become robotic? Let's analyze the scenario to arrive at an answer.
What kind of care will we receive in the future?
We are moving in a different direction regarding customer service, which will involve treating people less like numbers, providing more personalized service that better understands their individual needs, and at the same time, using innovation to reduce processes.
Technology will be increasingly used, there will be fewer attendants, and they will have more autonomy. Processes will be automated and we will only speak to people in certain situations.
So, will the service be robotic?
Yes and no. It is a fact that communicating with companies will increasingly be done through technology , but service will be more personalized and faster, giving the attendant even more autonomy. This is good both for the company, which will reduce costs, and for consumers, who will be better understood and will receive answers more quickly.
However, we cannot abandon humanized service, because it is what usually surprises customers the most when it is of high quality. Machines make things much easier, but they rarely leave people enchanted, since they are prepared for this. People, yes, enchant people.
What we can conclude is that we are moving towards a great improvement in the quality of service, towards a better consumer experience with a brand. Technology is the best ally for this, as a means, but the form will still be the same, carried out by people.
This will generate even more competition between companies, but this time not necessarily for price or product, in most cases, but rather for the surprise of a relationship.
Did you like the post about the future of customer service? Do you have anything to add on the subject? Leave a comment below!