You can also set custom rules for Ticketing management, such as time list of panama whatsapp phone numbers , instruction rules , and SLA . You can easily set different rules for your department and set individual responsibility rules for your agents.
SLA log in Customer support software - LiveAgent
Finally, automatic ticket assignment enables you to change the priority of tickets, transfer, defer, resolve, or delete tickets from the automated dashboard.
Real-time conversation
Live chat is an essential feature for any customer support team, and luckily, cutting-edge forum software tools usually have this capability. A great live chat feature will be able to provide customized chat functionality, and you can also customize the buttons , windows, and style.
Chat window docking feature in Live chat software - LiveAgent
Additional live conversation features should include offline messaging, post-conversation surveys, and pre-conversation forms.
Finally, you should also be able to access response templates. This makes it easier to solve simple problems, and more importantly, the automation feature can prepare canned messages for all common problems.
Real-time chat feature in Help desk ticketing system - LiveAgent
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