How to offer cross-cutting communication to our consumers?
Posted: Mon Dec 09, 2024 9:38 am
According to a study by Forrester, there are many consumers who value online help, a live person while they are shopping online. The study shows that 44% of consumers who regularly shop online agree that one of the most important features that a website can offer is having their questions answered by a live person throughout the purchase process.
There are many companies that are able to capture and manage a large number of leads, but they fail to convert most of these leads into customers. According to Forrester data, almost half of online consumers value direct contact with a person from the organization .
Today, it is possible to offer this transversal communication tailored to gambling data russia the needs of the client with technologies such as Click2Chat , Click2Video and Co-browsing , which help to increase the commitment of our potential clients by making unique and personalized shopping experiences possible .
Let's briefly review each of these features to understand how they work and how they can help increase our sales:
Click2Chat : Through the Tracking function, a wide range of information is collected about each customer or visitor to our website, such as their origin, the search they performed, pages on our website they have visited, content they have consumed, etc. When the lead contacts the seller (starting the chat), the seller has all the information available on their screen, which will allow them to call the lead by name, find out which product they are interested in before starting the chat, etc. The seller will offer an immediate response and their argument will be personalized for the lead and will be much more relevant. Conversions to sales will increase.click2chat
Click2Video : As with Clic2Chat, through the Tracking function, all the information about the lead is collected so that the sales agent can personalize the conversation with the lead and offer them a relevant and personalized experience. With Cli2Video, when the lead makes contact, they can see and hear the sales agent at all times, both through their computer screen and through the screen of their mobile device. With perfect image quality and sound synchronization. In this way, a face-to-face conversation takes place between a salesperson and the potential customer, which makes the lead more involved in the purchase they want to make and we achieve more conversions to sales. cli2video
Co-browsing : With this tool, sales agents and customers share a browser window, so that the sales agent can guide the customer at all times, browsing together and even interacting with the website in real time. Co-browsing allows the salesperson to show different visuals to the lead on their own screen. The salesperson can share a part of their screen with the lead, showing them images or videos that help them in their sales pitch (for example, pages from a catalogue or images from a hotel).
The seller can also determine which pages are displayed on the buyer's screen (for example, pages that explain other products or offers) or share processes with the lead, such as filling out a form with their data. All of this makes the sale a more participatory process for the buyer, who will therefore have a greater commitment when it comes to buying. According to experience, conversions to sales increase by 20% .cobrowsing
These technologies also work without the lead having to download any software or make adjustments to their device (PC, Mobile, Tablet).
Delio 's Live Help Tool integrates these 3 tools to increase engagement with your potential customers, facilitating direct contact with the sales agent, guiding them and increasing their engagement during the sales process.
There are many companies that are able to capture and manage a large number of leads, but they fail to convert most of these leads into customers. According to Forrester data, almost half of online consumers value direct contact with a person from the organization .
Today, it is possible to offer this transversal communication tailored to gambling data russia the needs of the client with technologies such as Click2Chat , Click2Video and Co-browsing , which help to increase the commitment of our potential clients by making unique and personalized shopping experiences possible .
Let's briefly review each of these features to understand how they work and how they can help increase our sales:
Click2Chat : Through the Tracking function, a wide range of information is collected about each customer or visitor to our website, such as their origin, the search they performed, pages on our website they have visited, content they have consumed, etc. When the lead contacts the seller (starting the chat), the seller has all the information available on their screen, which will allow them to call the lead by name, find out which product they are interested in before starting the chat, etc. The seller will offer an immediate response and their argument will be personalized for the lead and will be much more relevant. Conversions to sales will increase.click2chat
Click2Video : As with Clic2Chat, through the Tracking function, all the information about the lead is collected so that the sales agent can personalize the conversation with the lead and offer them a relevant and personalized experience. With Cli2Video, when the lead makes contact, they can see and hear the sales agent at all times, both through their computer screen and through the screen of their mobile device. With perfect image quality and sound synchronization. In this way, a face-to-face conversation takes place between a salesperson and the potential customer, which makes the lead more involved in the purchase they want to make and we achieve more conversions to sales. cli2video
Co-browsing : With this tool, sales agents and customers share a browser window, so that the sales agent can guide the customer at all times, browsing together and even interacting with the website in real time. Co-browsing allows the salesperson to show different visuals to the lead on their own screen. The salesperson can share a part of their screen with the lead, showing them images or videos that help them in their sales pitch (for example, pages from a catalogue or images from a hotel).
The seller can also determine which pages are displayed on the buyer's screen (for example, pages that explain other products or offers) or share processes with the lead, such as filling out a form with their data. All of this makes the sale a more participatory process for the buyer, who will therefore have a greater commitment when it comes to buying. According to experience, conversions to sales increase by 20% .cobrowsing
These technologies also work without the lead having to download any software or make adjustments to their device (PC, Mobile, Tablet).
Delio 's Live Help Tool integrates these 3 tools to increase engagement with your potential customers, facilitating direct contact with the sales agent, guiding them and increasing their engagement during the sales process.