Universities go beyond CMS solutions and graduate with DXPs

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The following situation is a snapshot of the digital dysfunction that still characterises academic institutions. In response to student demand for more and better digital experience and engagement, a London university increased its online teaching, but did so via Microsoft Teams, Zoom and Blackboard Learn indiscriminately, even in the same courses. Occasionally, lecturers would switch from Zoom to Teams or vice versa mid-semester for reasons that were never made clear to students. Lectures were recorded but ended up in different “shared” databases that were poorly accessible, resulting in a lot of wasted resources. There was (and still is) iraq whatsapp number considerable confusion around lecturers using personal Zoom or Microsoft Teams accounts, which conflicts with data security and compliance.

While some academics are more confident with new technologies than others, the disjointed experience at the London institution is not atypical and is the result of a broader digital malaise that universities (along with numerous businesses across a range of industries) have struggled to address for many years.



Teaching online correctly is part of the digital transformation, but only a small part, just as e-commerce is much more than putting your product catalog or range of services on a website.

Students and faculty have a natural expectation of a seamless, connected digital experience from their university because this is what they are already getting as consumers of other goods and services such as those in the financial sector. Institutions that fail to provide such an experience risk becoming irrelevant while attracting fewer students and cutting-edge researchers.

In this article, we briefly explore the challenges universities face in building a resonant, efficient, and future-proof digital infrastructure that could not have been achieved through a basic Content Management System (CMS). We then explain how Ibexa DXP helped a leading digital university streamline and automate workflows across over 3,000 online courses.