ProProfs Help Desk is another excellent help desk ticketing system with advanced features and an easy-to-use interface. Agents can access a shared inbox to easily keep track of what's going on. In addition, tickets can be sorted, ranked, tagged, and assigned based on the rules you specify. You can use it to create a detailed internal and external
list of pakistan whatsapp phone numbers base to help your customers 24/7. If you have more than two customer support teams, tickets can be divided into sub-tickets.
Key features:
Access and manage all your conversations with a shared inbox
Canned responses
Proxy conflict detection function prevents ticket sharing
Automated surveys make it easy to get feedback
Track and report on all agent performance in real time
advantage:
Shared Inbox
Excellent knowledge base options
Live chat support
Performance Tracking
shortcoming:
Not Enough Integration
Not suitable for large enterprises
price:
Starting from $15 per agent per month
