However, to achieve the above, it is necessary to design the user experience croatia whatsapp number data 5 million around the pain points, that is, targeting the specific and concrete needs of the public.
User pain points can be defined as the problems people experience around various aspects, from products or shipping to communication with brands.
To provide a good customer experience, it is important to identify these problems and develop a value proposition that solves them. In this sense, identifying the main pain points can help improve the Customer Experience, and some of the most important ones are the following:
Customer service, when you receive poor assistance or there is a delay in being served.
Productivity, when assistance is received, but the processes lack agility and this causes the client to waste time.
