Considering that 6 out of 10 consumers tend to have a positive impression of brands that contact them via text messages, messaging channels are key in managing customer relationships , especially because they guarantee fluid, fast, warm and highly personalized communication.
In this sense, some of the main messaging channels that companies can costa rica whatsapp number data 5 million use to improve their relationship with their customers are:
Web Chat . This is a solution that allows you to automate customer service on your business's website. Thus, when a consumer reaches your page, thanks to a Web Chat it is possible to offer immediate help to guide them correctly through the customer journey.
SMS . Text messages are essential in any communication strategy, allowing you to send everything from notifications or transactional alerts to supporting collection strategies. With a reading rate of 98%, SMS is one of the main channels for brands to communicate with their customers at all times, as they do not require an Internet connection and are supported by all cell phones.
