Variety of products and clear information

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Here, chatrooms play a key role , since in the same conversation the customer can interact with a salesperson and then be assisted by customer service personnel (SAC) to, among other things, track their orders with tracking numbers, allowing them to obtain immediate information on the status of their shipments. In this way, it is possible to simplify service, improving the Customer Experience and increasing loyalty levels.

Another essential feature of any successful online store is product variety. When you offer list of el salvador whatsapp phone numbers diversity, it is easier for your customers to make a decision, as well as enriching the experience with related or complementary products.

Along the same lines, when your customers contact you through channels like Google Business Messages, Apple Business Chat, or WhatsApp, make sure to offer relevant information about your products: aspects like a detailed description and clear photos can be key to driving a purchase.



Instant messaging channels such as those mentioned above allow you to include carousels and multimedia elements to facilitate the visualization of products, improving the experience and increasing sales opportunities.

5. Omnichannel
Omnichannel strategies are key to taking advantage of the e-commerce boom and standing out from the competition. Essentially, it's about providing continuity across all instant messaging and social media channels, so that customers can use the one they prefer at any time without having to start the process from scratch.