, Ltd. [Starting a CRM project and becoming a CRM department within six months: Start CRM with the pros] All Connect Co., Ltd. operates the smartphone and low-cost SIM mail order site "Mobareco." All Connect is a small company that has been implementing the PDCA cycle swiftly, and has achieved results by setting up a CRM department within six months of starting operations. 1) Purpose of introduction We launched Mobareco two and a half years ago, but noticed that sales from repeat customers had stagnated, so we decided to introduce CRM.
3) Understanding customer trends In order to derive the "correlation cambodia telegram database between satisfaction and repeat rate," we conducted a CS survey to find out what aspects of customer satisfaction would make them return to the site. ④ Establishment of an operational system After analyzing the results of the CS survey, they felt that they had reached the limits of both manpower and know-how within three months, so they started looking for partners. Since the goal was to "become self-sustaining within the company," the person in charge did the work and the professionals gave advice.
By implementing the PDCA cycle in small, speedy steps, they gradually achieved results, and six months after the start of CRM activities, they had grown to the point where they had launched a CRM department within the company. More details about this case can be found here. [Case Study] What we wanted was a partner who could move alongside us with a sense of speed. Creating an organization to make CRM self-sustaining summary Regardless of industry, various companies are currently introducing CRM in order to carry out CRM activities for their customers.
- Board index
- All times are UTC
- Delete cookies
- Contact us